We visit your home and sort out your gadgets — and your safety
Patient. Unhurried. No jargon. Throughout Sussex.
Patient. Unhurried. No jargon. Throughout Sussex.
Enhanced DBS checked
Public liability insured
Friends Against Scams certifiedNew device setup, transferring contacts and photos, updates, and making the screen big enough to actually read.
Internet fixes, smart doorbells, Alexa, and making everything talk to each other. We also tidy up the cable spaghetti.
Book appointments, order repeat prescriptions, and set up video consultations with your doctor — all from home.
WhatsApp, FaceTime, Zoom — set up and a practice call with your family before we leave. This is our favourite job.
Supermarket deliveries, Amazon, and navigating online banking — you do the tapping, we guide. We never touch your financial details.
Streaming, audiobooks, podcasts, music, and games. Once someone discovers they can listen to books for free from the library, they're a client for life.
No hidden fees. No call-out charge. No selling you things you don't need.
We come to your home and sort out whatever you need. One full hour minimum — even if the fix takes ten minutes, we spend the rest answering your questions. Additional time charged at £10 per 30 minutes.
A dedicated 90-minute visit focused on your safety. Full device audit, call-blocking, email filters, two-factor authentication, and a scam awareness walkthrough.
Phone support during office hours plus a monthly scam and security update newsletter. Someone to call whenever you're stuck — your safety net.
Monthly home visit, device check, scam review, phone support, newsletter, and a short report emailed to your nominated family member so they know mum is sorted.
Every home has a tangle of cables behind the TV, the desk, or the router. It looks messy, it's confusing, and trailing cables are a trip hazard. When you book your first Flummoxed visit, we'll tidy up your cables, label what everything is, and make sure nothing's trailing across the floor — completely free.
We started because someone's mum called a tablet "that newfangled thing" and couldn't find the on button. So we came round and helped.
The voice you'll hear when you ring Flummoxed. Amy makes sure you feel comfortable before anyone visits, and checks in afterwards to make sure everything's working.
Patient, friendly, and happy to explain things as many times as you need. Comes to your home across Sussex.
The one who fixes the tricky problems — WiFi, networking, smart home, and keeping your devices secure. If it's technical, George sorts it.
Sussex business owner who started Flummoxed because too many people were being left behind by technology — and targeted by scammers who exploit that.
We come to your home, sit down with you, and work through whatever you need — at your pace. We don't use jargon. We don't rush. Even if the fix takes ten minutes, we spend the rest of the hour answering your questions and making sure you're confident.
Before we leave, we give you a written summary of what we did, a laminated cheat sheet for the tasks you'll do most often, and a fridge magnet with our number. So next time you're stuck, help is one call away.
Names changed for privacy. Real testimonials will appear here as we grow.
"I hadn't seen my grandson in Australia for two years. They set up WhatsApp and we did a video call right there in my kitchen. I cried. He cried. Best £40 I ever spent."
— Margaret, 82, Lindfield
Service: Video calling setup
"Someone called saying they were from BT and I nearly gave them access to my computer. Flummoxed came and checked everything, blocked the scam numbers, and showed me what to look for. I feel so much safer now."
— Derek, 78, Haywards Heath
Service: Scam prevention and device security
"Mum's had an iPad since Christmas sitting in the box. The boys came round, set it up, got her on iPlayer, and now she watches Antiques Roadshow in bed. She thinks they're wonderful."
— Sarah (daughter), calling from London
Service: Device setup and streaming
"The surgery kept telling me to use the NHS App. I didn't know where to start. They sat with me for an hour and now I order my prescriptions from the sofa. Marvellous."
— Joan, 74, Cuckfield
Service: NHS App and GP online setup
Print this page. Stick it by the phone.
Think you've been scammed? Call your bank immediately on the number on the back of your card.
Then call us — we'll check your devices and help secure your accounts.
Report scams: Action Fraud 0300 123 2040 | Forward scam emails to report@phishing.gov.uk | Forward scam texts to 7726
📥 Download our free scam prevention guide (PDF) 📖 Read the full scam guide
Fill in the form below and Amy will call you back the same day to arrange everything.
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